Terms and Conditions

Tickets for screenings, courses and workshops

Tickets cannot be refunded after purchase except in the case of a cancelled screening. In the event that DCA is forced to cancel any activity for which you have purchased a ticket, you will be entitled to a refund. You may be offered the choice between a refund, account credit and a donation.

If you are unable to attend an event because you have tested positive for Covid-19 please contact our Visitor Services team on 01382 432444 or at [javascript protected email address].

Ticket offers are subject to availability and may not be used in conjunction with any other offer.

All tickets must be paid for at point of booking.

Whilst every effort is taken to ensure the accuracy of information in print and online, mistakes do happen.

DCA reserves the right to make changes to the programme as necessary.

DCA reserves the right to refuse admission.

DCA welcomes everyone and we are committed to making our programme and facilities accessible. If you have any questions regarding accessibility, please call us on 01382 432444.

Please note that some calls to DCA may be recorded.

Print Studio courses

Courses in DCA Print Studio are suitable for ages 16+.

Please let us know if you require additional assistance at a Print Studio course.

Cinema screenings

DCA asks all customers to refrain from using mobile phones in the cinema.

Customers are welcome to take their drinks from Jute Café Bar into our cinemas in plastic cups, but are asked to refrain from going back to the bar during screenings.

No hot food is allowed in the cinemas, with the sole exception of breakfast rolls at Cine Sundays screenings.

Children under the age of 12 must be accompanied by an adult (age 18+) in the cinema unless otherwise stated.

Tickets for Cine Sundays, Bring a Baby and Senior Citizen Kane screenings include refreshments in the ticket price: we cannot guarantee that refreshments will be available if you arrive after the advertised start time of the film.

Family workshops

Please ensure that you check accompanying adult requirements for family workshops and activities before booking – these may vary depending on workshop age ranges and content, and must be adhered to.

Proof of status

We require proof of status for some ticket types:

Student tickets: valid student card
Age-specific concessions: photo ID (driving licence, passport etc)
Unwaged concessions: proof of receipt of unwaged benefits
Carer's ticket: valid CEA card

You must be able to provide proof of age to show you are legally entitled to watch a film you have bought tickets for, e.g. that you are over 15 for a 15 certificate film. We reserve the right to refuse admission if you are unable to provide ID, or if your ID shows that you are not old enough to be allowed admission. You may be asked for this ID at Box Office when purchasing tickets, or on entry to the cinema.

Gift Vouchers

Gift vouchers can be purchased for use on our ticketing system, covering DCA Cinema, Print Studio, Courses and Workshops; or separately for DCA Shop. These vouchers cannot be used interchangeably. All DCA vouchers are valid for a year from the date of purchase. Voucher expiry dates cannot be extended or amended.

Membership and 18-25 Membership Terms and Conditions

Your Membership or 18-25 Membership card is issued by and remains the property of DCA, which retains the right to withdraw the card at any time, or to alter, amend or terminate the scheme without notice.

In order to be registered for Membership or 18-25 Membership we need to take your name; we encourage you to also supply an email address so we can inform you of offers and events, but this is not a condition of your membership of any scheme or its related benefits. You can choose to change the information we hold about you at any time. If you are signing up for 18-25 Membership you will be asked for your date of birth and proof of age in order to confirm your eligibility. Proof of age is required in order to hold this membership, but you can request that we do not keep your date of birth on file (allowing us to do so will mean we don’t need to ask for proof of age when you renew your membership). Please see our Privacy Policy for more information about how we ensure your data is held securely and used responsibly.

Any event or product may be excluded from Member or 18-25 Member discounts at the discretion of DCA.

DCA Membership entitles you to one free cinema ticket per year: this can only be used for standard screenings and cannot be exchanged for any other activity at DCA. We reserve the right to remove selected standard screenings from eligibility for this offer at our discretion. This offer cannot be used online and will be automatically applied to the first standard cinema ticket you purchase either at Box Office or over the phone.

Membership, 18-25 Membership and Red Card Plus Cinema discounts apply to standard screenings only. Cine Sundays, Discovery Family Film Club and live events are all exempt from discounts unless otherwise stated. Print Studio discounts apply to standard tickets only and cannot be used with concession tickets. DCA Membership and 18-25 Membership Print Studio course discounts cannot be used in conjunction with Registered User discounts - in this case the discount with the highest saving will be used.

Membership and 18-25 Membership Cinema and Print Studio discounts can be applied online, providing you log in to the website using the same information you subscribed to the scheme with. If you prefer not to set up an online account your discount can be applied in person at Box Office or over the phone.

You must present your Membership or 18-25 Membership card to receive your discount in DCA Shop; and in Jute Café Bar for Members and 18-25 Members. Discounts cannot be retrospectively applied if you don’t have your card with you.

If you sign up for 18-25 Membership online you must collect your Membership card from Box Office before you start attending events and screenings using your discounts. You may be asked to show your Membership card at any events you attend with discounted tickets, and may be refused admission if you are unable to do so.

Membership, 18-25 Membership and Red Card Plus cards show an expiry date on the reverse: if this becomes hard to read you may be asked to request a new card from DCA Box Office before accessing discounts.

Discounts and offers cannot be used in conjunction with one another.

The Membership and 18-25 Membership Shop discounts do not apply to DCA Editions.

The 18-25 Membership Shop discount cannot be used in conjunction with a student discount.

Membership lasts for one year. We will contact you to let you know when you are approaching the renewal period. If you hold an 18-25 Membership and will no longer be eligible for this at the next renewal date we will let you know that this is the case.

To be eligible for 18-25 Membership you must be aged between 18 and 25 on the day you purchase or renew your Membership. Your Membership lasts for one year regardless of whether you turn 26 during that period.

DCA will reissue cards that have been lost, stolen or damaged on request.

Shop Terms and Conditions

We are happy to offer an exchange on goods that are unsuitable within 28 days and on presentation of a valid receipt. This excludes earrings, prints and items purchased during clearance sale events. These items are non-returnable. Goods must be in the same condition as sold, including original packaging.

If you have purchased jewellery (with the exception of earrings) which you have been unable to try on in DCA Shop for hygiene reasons, we will accept returns within 28 days for a refund, exchange or store credit, if the item does not fit.

In the unlikely event that an item is faulty we will arrange to repair or replace the item, or if repair is not possible we will offer a refund.

Online Shop Terms and Conditions

All products displayed in this website are sold subject to our Terms and Conditions set out below. Nothing mentioned in these Conditions affects your statutory rights.

Orders
Your order becomes binding as soon as we have accepted it. All orders are subject to availability. You are responsible for checking and confirming that you are satisfied that all details of your order are correct and suitable for your requirements and specifications and delivery.

Basis of a Sale
All orders that you place on the website will be subject to acceptance in accordance with these terms and conditions.

Upon successful completion of checkout, a contract between you and DCA will be formed. In doing so, you offer to buy any goods at the prices indicated as well as any applicable delivery charges.

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by DCA.

The completion of the contract between you and us will take place when we accept your order by email and have received your payment in full . Non-acceptance of an order by us will occur if the ordered product/s is out of stock or unavailable, if we identify a pricing or product description error or are unable to obtain authorisation for your payment. If we are unable to accept your order we will notify you promptly and any payment will be refunded in full.

We reserve the right to withdraw any products from this website at any time or remove or edit any information on our website. We will not be liable to you or any third party by reason of our withdrawing any product from our website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction, or unwinding or suspending any transaction after processing has begun.

All products may vary slightly from the images on our website, which are for illustration purposes only.

To be eligible to purchase products on this website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information; and also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us. Please note that we do not deliver to PO box numbers, hotels, temporary addresses or overseas BFPO addresses.

Risk of Damage in Transit
We carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.

Pick up in Store
Pick up orders of DCA Shop items will be held for 90 days. If you are unable to collect your item in this time period, please contact our Shop staff via [javascript protected email address] or by phone at 01382 432 456. If we have not been contacted within the collection period, a refund will be issued and items will be returned. For Pick up orders of DCA Editions, a member of Staff will be in touch directly about collection.

Prices
Prices include VAT where applicable and exclude delivery charges unless otherwise stated.
All prices are correct at time of publishing but may change due to circumstances beyond our control, such as any variations to the rate of VAT.

DCA Editions are subject to price change. Prices may rise as an edition begins to sell out.

Payment Methods
You may pay using, Visa, Visa Debit, Visa Electron, MasterCard and UK Maestro. We do not accept American Express. You confirm that the credit, debit or store card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. If refunds are made they will be made in the method they were received.

We shall take all reasonable precautions to keep the details of your order and payment secure; except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

DCA Editions: Artwork Copyright

DCA Editions are Artworks specially commissioned by Dundee Contemporary Arts. It is the participating artists’ expectation that Artworks will not be purchased for resale and will be retained by you for your own personal enjoyment. Specifically, you may not sell or offer for sale the Artwork on any internet based auction or other website.

You may not produce any image of your purchased Artworks and may not, at any time, publish or submit for publication or reproduction any image of the Artworks to any third party, including any internet website for any purpose.

If you breach any of your obligations under this section you agree that:
(a) the payment of damages will not be a sufficient remedy to compensate us or the Artist for your breach;
(b) we may, and the Artist may, apply to the court for an order to prevent you from continuing to breach your obligations under these Terms and Conditions; and
(c) we may, and the Artist may, contact the operator of any internet website on which the Artworks is being offered for sale or on which an image of the Artworks has been placed by you or at your direction, and instruct such operator, on your behalf, to remove any such offer for sale or image from any such internet website.

Online abuse and trolling
We love interacting with our audiences online and welcome feedback both positive and negative. We take a zero tolerance approach to abusive language, harassment, spamming and trolling in all their forms and will block and report accounts that demonstrate this behaviour.

Amendments to these Terms & Conditions

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Complaints

We take complaints about any part of our work seriously, and will always do our best to resolve them. If you have a complaint about any element of our work, please send an email with as much information as possible to [javascript protected email address]. We aim to respond to all complaints within five working days.

Alternatively, you can speak to a member of staff during your visit, or give us a call on 01382 432 444. They will ask you to provide as much detail as you can about your complaint, and will ask to take contact details from you so that we can provide a response. If your complaint is complex they may suggest you get in touch via email, if this is an option for you.

If your complaint relates to DCA's fundraising activity, please contact [javascript protected email address]: you can read more about our commitment to responsible fundraising here.

If your complaint relates to DCA recruitment, please send an email to [javascript protected email address].

We ask that you always speak to our team with respect, and will not respond to any communication that is abusive, threatening or otherwise inappropriate, or that is part of a coordinated campaign.